500 error!

[richie1985]

Hi,

when i change something under System-Setup and press Submit i got "500 error!".

I use newest version 4.6.0.3

Thx!

Erik

[support200]

You get 500 error for everything? If you run it on foreground, you will see the exact error message.

Did you update it from an old version or is it a new install?

[support200]

I mean all the pages under System. And other pages are OK?

You can zip everything except /nxfilter/db and upload it somewhere and send the link to us. We can test your installation itself.

And see if you have any .trace file in /nxfilter/db. If it's a db error, you get that.

[richie1985]

Hi,

no on all Pages on System->Setup...

I updated from 4.6.0.2 to 4.6.0.3...

Syslog says:

Mar 15 07:53:04 nxfilter startup.sh[1633]: SCHWERWIEGEND: Servlet.service() for servlet [jsp] in context with path [] threw exception [java.lang.NullPointerException] wi th root cause
Mar 15 07:53:04 nxfilter startup.sh[1633]: java.lang.NullPointerException
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at nxd.dao.WhitelistDomainDao.setBypassMsUpdate(Unkno wn Source)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at nxd.dao.ConfigDao.update(Unknown Source)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.jsp.config_002csetup_jsp.update(config_ 002csetup_jsp.java:849)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.jsp.config_002csetup_jsp._jspService(co nfig_002csetup_jsp.java:1274)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:70)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at javax.servlet.http.HttpServlet.service(HttpServlet .java:764)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:465)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:383)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:331)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at javax.servlet.http.HttpServlet.service(HttpServlet .java:764)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:231)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:166)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.tomcat.websocket.server.WsFilter.doFilt er(WsFilter.java:52)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:193)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:166)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at nxd.www.CharsetFilter.doFilter(Unknown Source)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:193)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:166)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:196)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:97)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.catalina.authenticator.AuthenticatorBas e.invoke(AuthenticatorBase.java:542)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:135)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:81)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:78)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:366)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.coyote.http11.Http11Processor.service(H ttp11Processor.java:639)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.coyote.AbstractProcessorLight.process(A bstractProcessorLight.java:65)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.coyote.AbstractProtocol$ConnectionHandl er.process(AbstractProtocol.java:847)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.tomcat.util.net.NioEndpoint$SocketProce ssor.doRun(NioEndpoint.java:1680)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.tomcat.util.net.SocketProcessorBase.run (SocketProcessorBase.java:49)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.tomcat.util.threads.ThreadPoolExecutor. runWorker(ThreadPoolExecutor.java:1191)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.tomcat.util.threads.ThreadPoolExecutor$ Worker.run(ThreadPoolExecutor.java:659)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at org.apache.tomcat.util.threads.TaskThread$Wrapping Runnable.run(TaskThread.java:61)
Mar 15 07:53:04 nxfilter startup.sh[1633]: #011at java.lang.Thread.run(Thread.java:748)

[support200]

I guess you deleted these domains on 'Whitelist > Domain'.

*.microsoft.com
*.windowsupdate.com

These domains were system domains in old days and you are not supposed to delete it. But we don't have system domain rule for Whitelist anymore.
So, you can delete it. But if you delete it, it causes troubles. Add those domains on 'Whitelist > Domain' without any flag.

We will fix this one in the next version.

[richie1985]

oh okay lol that was exaklty the problem thx! solved!